If you are part of the Ubuntu herd, you may have already converted some friends or relatives to the joy of linux freedom.
Then comes the time of remote assistance, where you have to understand over the phone what is happening on a remote screen with the person seeking for help giving you these very detailled explainations "It is not working any more. Yesterday it was ok. What to do ?".
A remote desktop like VNC can be a very effective answer to that need, but it has 2 main drawbacks :
- it is complicated to configure and setup for a non technician
- is does not go thru NAT firewall that easily, needing some port forwarding
A very simple tool called Gitso can be a very good answer to these 2 problems, as it is a multi-platform reverse VNC remote desktop and it is extremely easy to setup.
As it is a reverse VNC server, the person who needs support (who is not a computer person and most of the time doesn't even know what a firewall is) will initiate the connexion. So the firewall configuration will be fully on your side.
This article explains how to install Gitso on both computers so that starting a remote assistance between 2 Ubuntu desktop becomes as easy as possible. It has been tested under Ubuntu 11.04 & 12.04, but it should work with and type of Debian or Ubuntu flavoured distribution.